Privacy Policy



Last Updated: 23 November 2023

1. Introduction

Your privacy is important to us. It is Chatterbot’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://Chatterbot.ie, and other sites we own and operate.

2. Personal Information We Collect

Personal information is any information about you that can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

3. Lawful Basis for Processing

We process your personal data based on the necessity of processing for the performance of the services you request and our legitimate interests in providing and improving those services.

4. Consent

You have the right to withdraw your consent for processing personal data at any time. Withdrawing consent will not affect the lawfulness of processing before the withdrawal.

5. Data Subject Rights

You have the following rights regarding your personal data:

• Access: You may request details of the personal information that we hold about you.

• Rectification: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy.

• Erasure: You may request the erasure of your personal data.

• Restriction of Processing: You may request the restriction of processing of your personal data.

• Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

• Objection to Processing: You have the right to object to processing of your personal data under certain circumstances.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this privacy policy. If your personal information is no longer required for these purposes, we will delete it or make it anonymous by removing all details that identify you.

7. International Data Transfers

We may transfer your data outside the European Economic Area (EEA). Such transfers are protected by Standard Contractual Clauses or other appropriate safeguards.

8. Data Security

We take appropriate security measures, including encryption and access controls, to protect your data. Regular security assessments are conducted to ensure the ongoing security of our systems.

9. Cookies

We use cookies to enhance your experience on our website. You can manage your cookie preferences by clicking the cookie preferences link bottom left of our website.

10. Third-Party Processors

We work with third-party processors who are GDPR compliant and ensure the security of your data.

11. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities in accordance with GDPR requirements.

12. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from them.

13. Complaints

If you believe we have violated your rights under GDPR, you have the right to lodge a complaint with a supervisory authority.

14. Updates

We may update this privacy policy to reflect changes in our practices or for legal reasons. We will notify you of any significant updates.

15. Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Email: info@chatterbot.ie

Data Protection Office Alan McGrath By using our services, you understand and agree to the terms outlined in this GDPR-compliant privacy policy. If you do not agree with these terms, please do not use our services.